Broadcast Flag

Administrivia: So far Verizon is living down to my expectations. After having intermittent problems for the last two months, the problem was finally consistent enough that I could get a tech on the phone to finally admit that things might not be perfect. He was very well indoctrinated by Verizon and kept trying to describe a connection that was often 100% dead as "Maybe not as fast as it should be" This was on Thursday.

Since I could not sched being home for most of the day till Tuesday, I left it with my calling back on Friday when the dispatchers were available and scheduling an appointment for Tuesday. So of course the tech shows up at my house unscheduled when I'm not home for a non-existent appointment on Friday.

Based on the messages he left on the voice-mail, he did seem to do what he could without access to the apt and the telephone poll which is in the back yard. The field techs are usually the only ones who give honest answers to direct questions. After this error I thought I'd still try and get an appointment for Tuesday. So I called up and scheduled a visit for Tuesday without much of a problem. But this being Verizon, I plan for the worst.

So Monday afternoon I called up to confirm my appointment with an on-site tech on Tuesday morning. Here was the Verizon I knew and didn't love. When I got thru I got a recording telling me that my ticket had been closed on the day I opened it. So I played the game with another phone tech and after almost an hour finally got him to open a new ticket and reinstate my Tuesday appointment. Later today i'll get to see if anyone shows up, and if they do, can they actually fix my problem.

You are welcome to add comments with your own stories about dealing with Verizon. Who knows, maybe I'll actually hear from someone at Verizon about fixing my DSL line. If it stays like this I'll have to check out getting a cable modem.